Frequently Asked Questions

Q: How do I view an apartment?
Call our professional leasing staff at 888 698 6256 to set up an appointment.

Q: How do I qualify for an apartment?
Please see the Rental Qualifications.

Q: What methods of rent payment do you accept?
You can submit 1 personal check, a cashier’s check, money order, or pay via credit card (charges apply). Auto Pay is available at no additional fee please contact the Business office to set it up.  The easiest way is on your Resident Portal (Active Building) and there is no cost to you!

Q: Who is responsible for paying for utilities?
Residents are responsible to pay for all utilities, services and charges.

Q: What pets do you accept?

Park Wood Apartments accepts cats, small dogs (25lbs or less), small caged animals, and aquariums up to 20 gallons.  Please see the Rental Requirements regarding pet rent, deposit, and documentation needed.

Q: How do I place a service request for maintenance for my apartment?
You can submit it on your Resident Portal (Active Building), call it in, or place a letter in our 24 hour drop box.

Q: Can I install a satellite dish?

Yes, but with restrictions and written approval. Contact our management staff for details.

Q: Where can I put my outgoing mail?
There’s one out going mailbox outside the management office or there is an outgoing slot in each mail hub.

Q: Who can I call regarding noise disturbances?
During office hours, you may call the management office. After hours, you can contact our courtesy patrol service, Signal 88 at 925-245-1711.

Q: Do you have storage units on the property?
Yes, there are storage units on the property that you can rent for an additional fee.

Other Requests

If you have a question which is not listed above, please feel free to contact us with any question using the form below:

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